Family Health

Browse the following family health services and resources below.

  • Family Counselling and Family Mediation
  • Childcare and Parenting Support Services
  • BusyFamily Childcare and Eldercare Service
  • Dealing With Traumatic Events 
  • New Parent Service
  • Elder and Family Care Service

Family Counselling and Family Mediation

The Employee and Family Assistance Program offers a wide range of confidential, professional counseling and family mediation services.  EFAP clinicians are registered psychologists or Masters level registered counselors.  Services provided through EFAP are available at no cost to the individual.

Staff members and their eligible dependents can access services in several ways and can chose a method that best meets their needs and comfort level.  Human Solutions offers face to face counseling, telephonic counseling, e-counseling and web based services. 

The University's EFAP is designed to:

  • provide timely confidential professional counseling services
  • prevent problems from becoming overwhelming
  • provide immediate counseling in times of crisis
  • support you through life stage transitions (e.g. marriage, becoming a new parent, career change, blended family challenges, bereavement, retirement)
  • provide support and assistance for achieving your health goals
  • provide assistance in dealing with depression, anxiety, fear or existing personal health issues

Family Mediation

Resolving disputes in our personal relationships sometimes requires the assistance of someone who is not immediately or personally involved.  Mediation services can assist with separation, divorce, blended families, parenting, eldercare or sibling issues.

A psychologist or team of psychologists will respond to your home or work site to assess the situation and ensure the most appropriate response. Please ensure you specify it is an emergency situation when you call.

Please contact the EFAP directly at 780.428.7587, 24 hours a day, 7 days a week.

How do I contact Homewood Health?

Childcare and Parenting Support Services

Childcare and Parenting specialists work directly with clients to ensure their unique family needs are taken into consideration when determining appropriate resources and solutions for their childcare concerns. Following the first conversation, specialists may send clients a personalized package of information or perhaps direct them to an online service that provides access to the most complete and current research. Concerned parents may use this service for a variety of issues including adoption, blended families, gifted and talented children, special needs, school concerns, homework assistance or childhood obesity. To access an overview, click here

BusyFamily Childcare and Eldercare Service 

BusyFamily is an on-line database that will assist in assessing needs and providing a list of relevant resources such as

  • information about personal and family care providers in Canada
  • customized online reports with in-depth service descriptions
  • instant access to quality checklists, financial aid information, advice, and more

If you are interested in accessing the BusyFamily Childcare and Eldercare database, contact the EFAP directly at 780.428.7587 or

Dealing With Traumatic Events

In addition to psychological counselling services for children, teens and adults the EFAP provides consultation services for a variety of situations as part of the EFAP Plan Smart Service.  Comprehensive telephonic advice, as well as print and electronic resources are available through the EFAP.

The EFAP also makes available periodic information on timely topics. Practical information on helping your children manage distress in the aftermath of a shooting is the current topic.

New Parent Service        

Becoming a new parent can be one of the most exciting times in your life.  It can also be one of the most stressful times in your life and leave you with more questions than answers. Homewood Health childcare specialists are available to speak with new parents both before and after the birth in order to alleviate any concerns.  Additional information on this service can be found by accessing the service overview.


Elder and Family Care Service

Caring for aging adults, children or both can be very complex.  If you are feeling overwhelmed by family responsibilities or if you have a specific question you are looking to have answered, the Homewood Health's Care Specialist is available to assist. To access an overview, click here.


Quick Links

Employee and Family Assistance Program (EFAP)

EFAP Online Courses


Contact Us

Please contact Homewood Health directly at 780-428-7587.
EFAP Program Administrator:



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